Terms & conditions

Welcome to S&C Therapy! We are delighted to offer you our professional Physiotherapy and Sports Massage services. Before scheduling an appointment, please carefully read and understand the following terms and conditions, including our cancellation policy: 

1. Appointment Booking

- All appointments must be scheduled in advance through our online enquiry system or by contacting us directly.
- Appointments are subject to availability.  
- Clients are required to provide accurate personal information and health history during booking to ensure appropriate treatment.

2. Cancellation Policy

- Cancellations made more than 48 hours before the scheduled appointment will receive a full refund.  
- Cancellations made within 48 hours of the scheduled appointment will not be refunded.  
- Failure to attend scheduled appointment without prior notice will result in forfeiture of the full appointment fee.  
- In any instance that an appointment is cancelled by S&C Therapy, an alternative appointment will always be provided, as well as the option of a full refund.

3. Rescheduling

- Clients may reschedule appointments based on availability, provided that notice is given at least 48 hours in advance.  
- Rescheduling within 48 hours of the appointment may be subject to availability and will be treated as a cancellation. 

4. Late Arrivals  

- Clients are expected to arrive on time for their scheduled appointments. Late arrivals will result in a shortened session to accommodate other clients if necessary.

5. Payment  

- Payment for services is due at the time of booking, either online or in-person. A pre-payment link will be provided where applicable for the full fee, refunds are applicable as above.  
- We accept cash, credit/debit cards, and other electronic forms of payment.  
- Prices for services are listed on our website and are subject to change without notice.  
- Promotions and discounts operate on a temporary basis and may be withdrawn at any time, unless stated otherwise.

6. Health and Safety  

- Clients are responsible for disclosing any medical conditions, injuries, or allergies that may affect their treatment.   - Our therapists reserve the right to refuse treatment if they believe it may endanger the client's health or well-being.

7. Confidentiality  

- All client information and medical records are kept confidential in accordance with applicable laws and regulations.  
- Information maybe shared with other healthcare providers only with the client's explicit consent.

8. Feedback and Concerns  

- We welcome feedback from our clients to continually improve our services. Please feel free to share your thoughts and concerns with us, as well as any complaints.

9. Liability  

- While every effort is made to ensure the safety and effectiveness of our treatments, S&C Therapy and its associated practitioners shall not be held liable for any injury, loss, or damage resulting from the use of our services. 

10. Agreement  

- By scheduling an appointment with S&C Therapy, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions. We appreciate your cooperation and understanding. If you have any questions or require further clarification, please don't hesitate to contact us.